FAQ of Lock Academy – Escape Game Toulouse answers your questions

You have a question about how a Live Escape Game works? About booking? This page is made for you!

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WHAT IS AN ESCAPE GAME?

An Escape Game is a real-life escape game. This activity composed of different puzzles is usually played in teams of 3 to 5 persons.

Escape game? Yes, because you'll be locked in a room for 60 minutes, and to escape you will need to complete a mission. Your team must communicate, cooperate and search every corner of the room! Your chance to totally ruin a room without having to tidy up after yourself is finally here: come quick to Lock Academy, to help Professor Lock, Director of the school solve mysteries.

If you want to know more about the history of the Escape Games, follow this link!

WHAT IS THE LOCK ACADEMY - Escape Game Toulouse?

Genius detective and Director of the School, Professor Lock is well known as the "best detective in history" thanks to his investigations around the world.

During his missions which take him far and wide, he’s counting on you – new recruits – to keep Lock Academy running smoothly, and to train the next generation of elite detectives.
Unfortunately, his enemies like taking advantage of his absence to attack the academy! Without his presence, it’s up to you to solve these fabulous investigations and become the hero of the day!

Double winner of the Escape Game Awards 2016 and 2017 organized by the website Escape Game Paris in partnership with Escape Game Toulouse, Lock Academy needs you, your loved ones and colleagues, to fight crime!

Check out our mysteries or book now!

How many mysteries are there to solve in the Academy?

The Toulouse Lock Academy currently has 2 mysteries. Our Rooms Escape are all built around the same concept: Professor Lock’s detective school.

You’ll find the Toulouse Academy at 21 Rue Claire Pauilhac, 31000 Toulouse In this Escape Game, you will have to solve a series of puzzles in order to solve the mystery in under 60 minutes.

Lock Academy Mysteries – Escape Game Toulouse

Worthy of a detective novel, our first mystery is called A Near-Perfect Crime. Like a giant Cluedo, investigate the murder of Prof Lock's best friend, Dean Doyle! Find the motive, the murder weapon, and the culprit.

In our Little Miss Lock escape room, help Professor Lock, director of the Academy, find his daughter, a brilliant rising star at the Academy. Twists and adrenaline guaranteed!

And for addicts, other mysteries will be arriving shortly at your new favourite detective school!

What languages are available for the games?

The welcome, Mysteries, and clues in our mysteries are offered in French and English.

Is solving the mystery hard?

Our investigations don't require any specific knowledge to get out and are suitable for all types of player. Whether it’s with family or friends, you don’t need to be a Cluedo pro: our puzzles call on your observational skills, your logic, your teamwork ... and your good mood!

During the mystery, if needed the Professor will give you hints and clues. Cameras and microphones placed in the game room will allow us to track your progress. No video or audio is recorded in the room escape.

Beware, the puzzles can be difficult for children under 15 years. That's why we ask that children from 9 to 15 years old must be accompanied by two adults minimum per Escape Room! Children under 9 years old are not accepted in our mystery rooms.

Can I film or take photos in the game room?

Our goal is to ensure all players experience the most enjoyable game. As such, the use of cameras, mobile phones or any other devices to film or photograph is strictly prohibited.

Will I be locked in the room?

Yes. However, we monitor the game room for the length of your experience for your safety and we will intervene immediately and open the Live Escape Game room if necessary.

Furthermore, a security push button is available at the entrance of each of our mystery rooms, allowing you to exit the mystery if there should be an emergency.

Who can solve the mysteries?

Lock Academy, Escape Game in Toulouse, is an entertainment activity that caters to everyone: family among adults, friends of any age, Team Building days for business, students, etc. The puzzles require logic, communication and brain-power. However, no special knowledge is required: we won't expect you to know the cosine formula, nor the chemical formula for nitrogen!

In Toulouse, the mysteries 'A Near Perfect Crime' and 'Little Miss Lock' are accessible to people with reduced mobility. If you are a wheelchair user, please let us know in your order comment during your booking as we’ll set up the room slightly differently to make your experience ideal.

How many players make up a team in an Escape Game?

Your team of players must consist of 3 to 5 people for our game rooms. With a smaller number of players, some puzzles can be too difficult and, with more than the recommended maximum, you will feel cramped and not enjoying the game.

We therefore recommend that those who are experienced at escape games respect the 5 player limit for A Near-Perfect Crime and Little Miss Lock. If you wish to play as a team of more than 5, you can choose to pay for a 6th person on arrival at the Lock Academy.

How old can we be to take part in a Lock Academy Mystery?

The minimum age to participate in the Escape Games at Lock Academy Toulouse is 9 years old with at least 2 adults per team or 15 years unaccompanied.

Groups composed exclusively of children are not be accepted in our live escape game rooms, nor will be groups including just one accompanying adult. For safety reasons, babies and young children are not allowed in the game.

Why? Are mysteries are designed for adults first and foremost, and could be too difficult for children. As a family, the children can search while the parents help understand the puzzles. Alone, children can become discouraged by the difficulty of certain mysteries. Also, many of the components in our rooms are fragile. We therefore ask accompanying adults to keep their children under close supervision.

Are the mysteries accessible for people with disabilities?

The mysteries 'A Near Perfect Crime' and 'Little Miss Lock' are accessible to people with reduced mobility. However, we recommend that you include on your team at least one able-bodied person because some clues in our Escape Rooms may be difficult to get at.

Can I participate if I am pregnant or have heart-problems?

No problem! Our puzzles contain no strenuous physical activity, and no really scary elements.

A child born at the Lock Academy would be sure to be a Cluedo pro in the future!

Are the mysteries suitable for people with photosensitivity or epilepsy?

Some of our mysteries have visual and light effects (strobe lights or pulsating lights) that may not be appropriate for players suffering from epilepsy and photosensitivity.

For more information, do not hesitate to write to us in advance, so that we can prepare our game for your arrival at Lock Academy.

Are the mysteries suitable for people with hearing problems or visual impairments?

Throughout your investigation, Professor Lock will accompany you with audio and/or visual clues. We recommend that you always have on your team at least one player who does not have a hearing or visual impairment.

We are at your disposal for information, do not hesitate to write to us.

Can a team of 2 play?

You are only 2 detectives and you want to solve a mysterious case? You can book a session of Little Miss Lock or A Near Perfect Crime for 3 people (minimum required to make a reservation) and try the challenge with just two of you. However you should be warned, the mystery will be a bit more difficult! You’ll need to be particularly well organised to solve the different puzzles.

What should I do if one of the players can’t come?

Unfortunately one of your players can't participate in the Escape Game? No problem! Invite another person to join your team – Lock Academy places are not specific to a given person!

However, no refund can be made for the missing player.

How do I book an Escape Game?

All bookings for our Toulouse Escape Game rooms are made online on our website on the page ‘Book’ using our digital payment system Mercanet, published by the bank BNP Paribas.

Are you a company planning a Team Building Event? Take a look at our Team Building page and complete the form on that page.

Are you having a problem with your reservation, or do you want to reserve the whole Lock Academy for a block of time for a lot of players? Contact us by email at toulouse [at] lockacademy.com.

How much does a game session cost?

The more, the merrier... and the cheaper! When you book on the Lock Academy website - Escape Game Toulouse, the price per person decreases depending on the number of participants:

  • 3 players: €29/player
  • 4 players: €26/player
  • 5 players: €23/player

Is it possible to add a player after booking?

Yes! It is no problem to add a player. You’ll need to pay the difference in price on the day. Even if it’s not ideal, we allow teams of up to 6 in our escape rooms.

The day of your session come with the additional players and make the additional payment at our reception desk.

  • 3 to 4 players: additional €17.
  • 4 to 5 players: additional €11.
  • 5 to 6 players: additional €23.

Can I change or cancel a reservation?

Lock Academy games require preparation in advance. Our Escape Game rooms are specially prepared for each team. If your booking has been confirmed and your payment made, no refunds or cancellations are be possible.

It is possible to postpone your Escape Game visit up to one week before the date originally reserved. Please send an e-mail to toulouse[at]lockacademy.com and specify the new desired date. Please look beforehand to see if the time slot you want is available by visiting our booking page and selecting the room and date you want.

No postponement or change of room will be accepted if the e-mail request arrives less than a week before your reserved Escape Game date. For identity verification reasons, requests to change the date on a booking are only honoured if they are made from the same e-mail address as on the original booking.

Do you offer Lock Academy gift vouchers?

Yes. With our gift card, you can give the gift of one or more gaming sessions at Lock Academy to colleagues, friends or family.

You can buy your voucher for our escape game by heading directly to our website

The gift card is valid for 1 year from the date of purchase. Recipients can chose any of our escape games available in Toulouse and will have 365 days to come solve a mystery in the Academy Toulouse.

I was trying to book and my slot has disappeared!

You found your room, date and number of players. And you were in the process of booking your session, you left the booking page, and when you came back it had disappeared!

When you select a slot it is reserved for you for 30 minutes. If you exit the booking page to find other information on our site and then return to the booking page, you might not find your slot any more. Please wait 30 minutes and refresh the booking page. 30 minutes later, your slot will be available again and you can make your reservation!

In case of other problems when booking, please delete your browser cookies, or change browser and try booking again.

If our advice did not work, feel free to contact us via: toulouse [at] lockacademy.com.

What should I do if one of the players can’t come?

Unfortunately one of your players can't participate in the Escape Game? No problem! Invite another person to join your team – Lock Academy places are not specific to a given person!

However, no refund can be made for the missing player.

Where is Lock Academy?

The Lock Academy Toulouse, which offers mysteries Little Miss Lock and A Near-Perfect Crime, is located at 21 Rue Claire Pauilhac in the centre of Toulouse.

How to reach us:

  • Metro (line B) and bus (lines L1, 15, 29, 45, 70) Jeanne d'Arc Station
  • Q-Park car park at 8 Place Jeanne d'Arc

When is the Lock Academy open?

Crime doesn't wait! Lock Academy is open 7 days a week, from 10 am to midnight.

The last session of the day starts at 10:00pm.

How long will we be at the Lock Academy for?

After booking a game session and receiving a confirmation email, we'll be waiting for you and your team of detectives on the day and time of your booking at Lock Academy Toulouse. One of Professor Lock's assistants will welcome you to the Academy, companied by... their biggest smile!

Plan for your visit to the Lock Academy to take around 1h30 (include 1 hour for the mystery). Here is how the game timings would work for a booking at 4pm for example:

  • 4pm: Arrival of the whole team at the Lock Academy reception. Free welcome drink.
  • 4:05pm: The Lock Academy Toulouse team presents the mystery.
  • 4:15pm: Session Begins. To help, the Professor will be able to give you clues on a screen in the Escape Room!
  • 5:15pm: End of your Mystery. Debriefing of the best moments with your Apprentice Detective / Game Master.
  • 5:30pm: End of your Lock Academy experience.

To fully enjoy your experience, we thank you for arriving punctually at the time specified when booking, but no more than 15 minutes before

What are your offers for businesses?

You will find details of our offers for businesses on our specific Team building page.

Lock Academy offers packages dedicated to businesses in order to organize all or part of your Team Building Escape Game day.

  • Event Pack: Welcome with a large choice of drinks and sweets, mystery in teams (1h), card / board game and Certified Detective certificates for everyone. Printed team photo in HD.
  • Switch Pack: Welcome with a large choice of drinks and sweets, first mystery in teams (1h), snacks, second mystery (1h), Lock Academy's Mug board game and Certified Detective certificates for everyone. Printed team photo in HD.
  • Work Pack: Event Pack + meeting room hire.

Want more information about your event at the Lock Academy Toulouse? Please fill out the form on our business team building page.

Can I pre-book a slot before confirming?

This is part of the advantages that companies have when opting for a Team Building package As soon as you confirm the date and the pack you want, our business relations team will issue you a quote and hold the session for you for 48 hours.

When you send the signed quote back, this forms a contract and the company commits to pay for the service (bank transfer, cheque, credit card,...) before the date chosen, in accordance with our general conditions of sale.

Pre-booking a slot without payment is not possible for customers using the standard reservation.

Can a company pay for its session afterwards?

When using one of our Team Building Packs, payment must be made at the latest on the day when your companies teams arrive. Lock Academy Toulouse reserves the right to deny access to the game rooms if payment had not been made.

For companies opting for a standard booking, payment is required when booking on our website.

Do you have special offers for birthdays, stag, hen, bachelor, or bachelorette parties?

For an unforgettable room escape, our VIP Detectives offer is the perfect choice if you’re celebrating a birthday, stag or hen (bachelor / bachelorette) party.

Cookies , Perfect investigator Kit with a detectives hat, a magnifying glass and a pipe, or even certified detective diplomas are offered with this service, in addition to your mystery.

Find out more about the VIP Detectives offer, check out the details of our offer.

Is it possible to customize the mysteries for a special event?

At the moment we don’t allow customers to customise the mysteries in Toulouse.

How do I get an invoice?

This depends on how you made your booking:

    • If you chose a standard booking on our website, you will have had the opportunity to download the corresponding invoice at the end of the booking process. The information on this invoice is the information submitted via the online booking form. This invoice is also sent to you as an e-mail attachment in your booking confirmation (sent out in the hour following your booking).
    • If you decided on a Team Building Package the bill is sent to you when we receive the signed quote.

If you have misplaced your invoice and wish for another to be issued, please contact us using our contact form indicating the date and time of your booking, the number of rooms and the number of players.